26 April 2019

Safaricom is set to recruit 300 interns from local universities in Uasin Gishu County to work at its new Eldoret call centre.

According to Safaricom chief customer officer Sylvia Mulinge, the internship program will help build partnerships with learning institutions and provide an opportunity for the students to gain experience.

“Our plan is to offer three months paid internships for students from various campuses within the county. This will not only help us to build partnerships with the learning institutions but will also enable us to offer the youth work experience and mentorship,” she said.

The call centre, built at a cost of KSH900m will further enhance Safaricom’s efficiency in handling the over 150,000 calls addressing customer’s needs. The telco records 24 million daily use of the USSD solution and over 700,000 smartphone users using the mySafaricom app.

It also introduced Safaricom Jitambulishe, a Voice Biometrics identification system.

The systems grant customers to use their voices for authentication before accessing assisted services such as resetting their M-PESA PIN and PUK requests.