10 August 2020

The helpline will provide information and consultative services 24 hours a day, seven days a week

Liquid Telecom Zimbabwe has announced a partnership with the country’s government, which will help the country provide a dedicated national toll-free ‘2023’ helpline and call centre to support citizens during the Covid-19 pandemic.

The helpline will provide information and consultative services 24 hours a day, seven days a week, while safeguarding citizens against escalating fake news and misinformation in the region.

“Liquid Telecom has quickly and effectively responded to the ‘Covid-19 Zimbabwe National Preparedness and Response Plan’ (NPRP) announced by H.E President Mnangagwa on the 19th March calling on companies to contribute to the national cause,” said Wellington Makamure, chief executive officer (CEO), Liquid Telecom southern Africa. “Maintaining connectivity is an essential requirement in responding to a crisis that has disrupted our routines and daily lives inconceivably. Reliable, up-to-date information, provided by qualified experts at the end of the national toll-free ‘2023’ helpline is vital as the Government continues to provide support, especially to the most vulnerable in light of the pandemic.”

Liquid Telecom Zimbabwe established the national toll-free ‘2023’ helpline and call centre in partnership with Innscor Africa and Kamba Technologies.

The former’s direct contribution includes set-up costs of the telecom infrastructure, which includes the provision of phone lines, call centre equipment and bandwidth via a 50Mbps dedicated link.