07 September 2022

MTN subsidiary and African Insurtech, aYo Holdings, has launched a WhatsApp channel with Clickatell to let customers in its African markets easily submit documents as part of the claims process.

Users can also access content like FAQs, videos, voice notes, and brochures, all within WhatsApp.

For customers, this means being able to quickly and easily access as many services as possible, in their own time, and via a preferred channel, the companies said.

For insurers like aYo, automated customer engagement via WhatsApp is boosting revenue with cost savings five times that of call centres, and 25 times that of branch engagements, while minimising premium defaults - more details below.

06 September 2022

Google has launched its flagship payments system Google Wallet in South Africa, which means South Africans can now save and access payment cards, loyalty cards and boarding passes through the system.

From launch, cardholders of FirstRand Bank, Discovery Bank, Investec, Standard Bank, ABSA and Nedbank will be able to add their cards to Google Wallet and pay with their Android phones or Wear OS devices where contactless payments are accepted (in-store, in apps or on the web).

“Access to technology is vital for economic prosperity as millions of people use their mobile devices daily to tap and pay at stores, pay for public transportation and to utilise a variety of passes,” said Google SA country director, Alistair Mokoena. “By including everyone – a dynamic ecosystem of manufacturers, developers and users – we want to make digital wallets accessible to everyone through fast, secure access to their everyday essentials.”