New service helps customers with insurance claims

07 September 2022

MTN subsidiary and African Insurtech, aYo Holdings, has launched a WhatsApp channel with Clickatell to let customers in its African markets easily submit documents as part of the claims process.

Users can also access content like FAQs, videos, voice notes, and brochures, all within WhatsApp.

For customers, this means being able to quickly and easily access as many services as possible, in their own time, and via a preferred channel, the companies said.

For insurers like aYo, automated customer engagement via WhatsApp is boosting revenue with cost savings five times that of call centres, and 25 times that of branch engagements, while minimising premium defaults - more details below.

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Google Wallet launches in South Africa

06 September 2022

Google has launched its flagship payments system Google Wallet in South Africa, which means South Africans can now save and access payment cards, loyalty cards and boarding passes through the system.

From launch, cardholders of FirstRand Bank, Discovery Bank, Investec, Standard Bank, ABSA and Nedbank will be able to add their cards to Google Wallet and pay with their Android phones or Wear OS devices where contactless payments are accepted (in-store, in apps or on the web).

“Access to technology is vital for economic prosperity as millions of people use their mobile devices daily to tap and pay at stores, pay for public transportation and to utilise a variety of passes,” said Google SA country director, Alistair Mokoena. “By including everyone – a dynamic ecosystem of manufacturers, developers and users – we want to make digital wallets accessible to everyone through fast, secure access to their everyday essentials.”

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Visa opens office in DRC

06 September 2022

Electronic payment solutions provider Visa has opened an office in the Democratic Republic of Congo (DRC), to enable the company to build partnerships and expand the general public’s access to the digital economy.

The US firm will introduce new payment credentials and solutions to further help businesses use digital payments. In addition, Visa’s chief executive officer (CEO) Alfred Kelly, said

the opening of an office in the DRC was more than necessary, as “it is one of the most dynamic countries in Africa, and we are pleased to establish a local presence. By working closely with public and private sector partners, we have a common goal of expanding access to digital commerce and supporting the goals of the DRC economy”.

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Ugandan telcos to offer cheaper voice and data packages

19 July 2022

Members of Parliament urged telecommunications companies operating in Uganda to offer consumers cheaper voice and data packages to help increase the penetration of information and communication technologies (ICT) in the country.

Deputy Speaker of Parliament Thomas Tayebwa has instructed the Uganda Communications Commission (UCC) to contract telecom operators to provide only unlimited voice and data packages with no expiry date. "Technology has no expiration date," he said. "In many countries, you just have to reactivate the package; it's like the money in your account: when the bank tells you that your account has become inactive, it is then reactivated and you can access your money." 

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