Vodacom targets mobile fraud in South Africa

03 November 2022

Vodacom has partnered with cybersecurity for mobile payments company Evina to deliver a step forward in mobile user safety in South Africa.

The South African mobile industry has attracted many bad actors leading to a substantial increase in user complaint rates in recent years. These frequent fraudulent attacks stem from the large proportion of the African population using cellular phones as a mobile payment method. In South Africa alone, the country fraud rate recorded by Evina’s fraud sensors was 23.53%, with clickjacking being the most fraudulent technique used to defraud mobile users in the first quarter of 2021. This region is a playground for new and extremely sophisticated fraud techniques that are difficult to spot unless using advanced technology.

Thus, Vodacom has partnered with Evina to secure mobile transactions with Evina’s set of anti-fraud solutions, which include DCBprotect and Eyewitness. DCBprotect detects bots that attempt to make fraudulent transactions, whereas Eyewitness records fraudulent behaviour on payment pages to provide proof to Vodacom’s partners of any bot-related activity.

“We strive to work with mobile players that share our vision of fraud being a serious issue that needs to be dealt with – and soon,” said David Lotfi, CEO & founder of Evina. “By integrating our anti-fraud solution into its operations, Vodacom with its large African network of mobile users, has confirmed that it too shares our values and wishes to create a fraud-free mobile payment ecosystem. This makes deploying the best technology worldwide, for the protection of South African mobile users, effortless.”

“The protection of our customers against all forms of fraudulent activity is our top priority. We are constantly striving to eradicate any potential mobile fraud on our network by updating and enhancing our controls to give customers peace of mind whilst enjoying seamless connectivity through their mobile phones,” said Mariam Cassim, chief officer of Vodacom Financial and Digital Services. “Introducing DCBprotect as solution is testament to our efforts to stay ahead of fraudsters and create a fraud free digital environment. We believe that early detection and blocking of any form of criminality on our network is in the interest of our customers and ultimately the Vodacom brand.”