11 September 2023
The Malawi Communications Regulatory Authority (MACRA) has launched a project titled ‘Better Quality of Service (QoS) in Malawi’ to improve telecommunications services in the country.
Lasting six months, the project will be carried out in partnership with an expert from the International Telecommunications Union (ITU).
According MACRA’s director of telecommunications Edward Kauka, the project aims to assess the current state of mobile network services in terms of quality of service and identify areas that require improvement. The regulator will then collaborate with local stakeholders and mobile network operators to implement targeted strategies as well as solutions that will lead to measurable and sustainable improvements in quality of service.
This initiative is part of MACRA's mission to guarantee the provision of quality services while prioritizing transparency, reliability, market orientation, efficiency, and consumer satisfaction. The project also fits with the Malawi government's ambition to accelerate the development of the ICT sector in a context of accelerated digital transformation marked by strong demand for high-speed connectivity.
“We aim to provide an enabling and supportive environment for the growth of cyberspace and the digital economy. We cannot transform digitally if we do not have quality of service for ICT services,” said Kauka.