12 November 2024

Togocom has inaugurated an intelligent telecom services management centre (ISOC) in Lomé to facilitate real-time monitoring of network performance and quickly identify anomalies in order to improve the quality of services provided to populations.

“The ISOC plays a central role in the management of telecommunications services. Thanks to cutting-edge technologies, it will enable continuous monitoring and optimal management of network infrastructures. This centre is dedicated to proactive incident detection and equipment maintenance, guaranteeing stable and efficient connectivity for all Togolese,” said Jaber Hassan, CEO of Axian Telecom.

The move was launched shortly after Axian acquired the remaining 20% of Agou Holding for $32 million, consolidating its 100% ownership in the structure that owns 51% of Togocom. It is part of a strategy to modernize infrastructure and meet growing user expectations.

According to the results of the latest satisfaction survey published by the Electronic Communications and Postal Regulatory Authority (ARCEP), Togocom outperforms its competitor Moov Africa on most indicators. However, Michel Yaovi Galley, Director General of ARCEP, stressed that the two operators still did not meet the required quality thresholds. This reminder highlights the need for market players to further improve their services to meet the standards set by the regulator.

“ARCEP pushes us to be better. In its quality of service policy, it always tells us that it regulates through data. So we took it at its word and said to ourselves that we would pilot through data,” said Rai Basgeet, General Manager of Technology and Information at Togocom.