21 July 2025
In a move to advance its digital transformation, the SMART Zambia Institute recently showcased its new paperless system at the Ministry of Health Headquarters in Lusaka, aiming to improve service delivery through technology.
The initiative forms part of the government’s broader strategy to digitise public sector operations and reduce reliance on paper-based processes.
The SMART Office System, once fully implemented, is expected to establish a comprehensive e-registry that spans from provincial to district levels. This digital registry will manage vast amounts of data efficiently, streamlining record-keeping and administrative procedures. Officials believe that this system will significantly cut costs associated with stationery and printing, saving the government millions of dollars annually.
Beyond cost savings, the system addresses long-standing issues such as missing files and document misclassification, which have hampered effective record management within government institutions. The government’s digitisation efforts are not limited to the Ministry of Health; similar initiatives are underway in other key public institutions, including the Public Service Management Division, Ministries of Finance, and Education.
The SMART Zambia Institute emphasised that the new solution is part of a larger national effort to digitise government operations, aiming to increase efficiency, transparency, and service quality across the public sector.
