08 December 2025

Algeria has taken a significant step toward expanding its telecommunications and digital services sector with the inauguration of a pilot joint call centre in Ouargla.

The initiative was officially launched by Sid Ali Zerrouki, Algeria’s Minister of Post and Telecommunications, on 23 November. The call centre brings together key operators in the sector, including Algeria Telecom, Algeria Post, and Mobilis, as part of the country’s broader plan to develop a robust call centre industry and boost the national economy.

The government envisions this call centre as a central hub for managing citizen communications, allowing for the digitised and organised handling of complaints, inquiries, and requests related to postal and telecommunication services. The facility will also serve as a conduit for providing information about various services and directing callers to specialised departments. Additionally, it aims to facilitate communication between customers and relevant sector authorities, ultimately enhancing service quality and supporting Algeria’s ongoing digital transition.

Initially, the call centre will employ around 480 people, with plans to expand significantly in the coming years to create up to 10,000 jobs by 2027. The project is expected to gradually include other companies across different sectors, further strengthening its role in the country’s economic development. Minister Zerrouki assured that the necessary infrastructure and investments are in place to support what he described as a promising project that positions Algeria as a notable player in the regional and international call centre markets.