02 January 2020

Ooredoo Tunisie has made its customer support service available via messaging application WhatsApp. 

This new service allows Ooredoo subscribers to benefit from direct, fast and accessible information 24/7.

Customers can now reach the operator at any time to send a request or request information.

To benefit from this, customers just need to create a conversation within the app, adding the phone number +216 22 11 11 11 and chat directly with an advisor. 

This launch will help to reinforce Ooredoo’s position as a leader in customer relations in Tunisia, where the operator won the 2019 Best Customer Service Award. 

“By providing our subscribers with a customer service via Whatsapp, Ooredoo is strengthening its digital presence by offering even more proximity and responsiveness,” said Houssem Abbassi, chief marketing officer at Ooredoo Tunisie. “This novelty at the national level shows our desire to be where our customers are to offer them the best digital experience. “