06 February 2024

M-Pesa has been experiencing challenges in January, impacting on pay bill services and bank transfers.

Local rumours have spread that the problem was caused by the Kenya Revenue Authority’s attempts to connect M-PESA with its systems. KRA and Safaricom reportedly refuted the allegations.

The failure has sparked concerns about the country’s overreliance on a single mobile money service. Businesses, governments, and the general people rely on the mobile money platform to carry out their operations.