Orange Egypt taps Ericsson for digital transformation

11 April 2024

Ericsson has been selected by Orange Egypt as a strategic partner to accelerate its digital transformation and build a resilient architecture across its network.

The collaboration seeks to deliver superior service experiences for consumers and streamline partner ecosystem.

The two companies have signed a multi-year bundle deal that involves the deployment of the Ericsson Catalog Manager and Order Care products, part of Ericsson’s Business and Operations Support Systems (Core Commerce) portfolio which is aligned to Open Digital Architecture (ODA) TM Forum’s Open Digital Architecture standards.

The new capabilities could bring greater flexibility to Orange Egypt’s customers through the digitization and personalization of the subscription process. Alongside this enhancement to the subscriber’s service experience, the new technologies will give Orange Egypt additional data and insight into customer preferences that will help make competitive pricing decisions.

Ericsson will also modernize and upgrade the current Ericsson Charging solution at Orange Egypt to unlock the full potential of new charging capabilities in accordance with its monetization goals. By tightly integrating the full solution with Ericsson Charging, and building on catalogue driven orchestration, Orange Egypt has taken crucial steps to streamline the business configuration process within this transformation. The company will also expand the current Ericsson Mediation solution to cater for expansion requirements, enabling Orange Egypt to deliver on its customer and operational experience objectives. Catalog Manager & Order Care will be implemented as cloud-native solutions using Ericsson Cloud Container Distribution.

“Orange Egypt is committed to playing a key role in the country’s digital transformation line aligned with the Sustainable Development Strategy (SDS) to support the Egypt Vision 2030. The extension of our long-standing partnership with Ericsson will fast-track our efforts to build advanced digital infrastructure across our network. The move represents a new milestone in our shared efforts to shape a connected world,” said Ayman Amiri, chief technology officer, Orange Egypt.