30 May 2024

The Regulatory Authority for Electronic Communications and Posts (ARCEP) wants to carry out two campaigns to control the quality of services of 2G, 3G and 4G mobile networks throughout the Togolese territory for this year. The regulator launched a call for expressions of interest to recruit a firm to support the initiative.

The two campaigns will cover all the localities indicated on the final list which will be adopted and will consist of measuring service quality indicators from mobile terminals connected to test call generation platforms. Each national campaign will last 75 days, including 60 days of field measurements.

ARCEP is required to guarantee telecom consumers quality telecom services. When the regulatory thresholds are not respected, it can take coercive measures against the offenders.

The last campaign to control the quality of telecom services was held from 4-31 December 2023.

“This national measurement campaign revealed that the quality of voice and Internet services offered by the two mobile operators experienced a slight improvement even if the compliance levels observed remain far from regulatory obligations,” reported ARCEP in February 2024. The study showed that the non-compliance rates are 46.84% for Togo Cellular and of 57.65% for Moov Africa Togo.